- Policy based flexible configuration
- Several notification channels
- Emergency duty can be distributed globally. Different behaviour during office hours/nights/weekends
- Possibility to use local administrators as 1st line, HQ administrators as backup
- Administrators can respond effectively when faced with multiple simultaneous events
Alert Escalation
StoneGate Management Center provides a tool for sending notifications and handling
acknowledgements for both firewall and IPS alerts.
An efficient alert management procedure is crucial for timely administrator intervention in events that require immediate action. Administrators must ensure that all incidents are handled by an appropriate staff person and that the issues are escalated if the primary contact person is not able to respond or the condition persists.
Often emergencies need to be treated differently depending on the time: during work hours than at night, during weekends or holidays, and different issues often have different priorities.
With StoneGate, you can define your alert handling policy based on the time of day, the alert type, severity and the originator of the alert. StoneGate also allows you to define alert chains for sending several notifications, or for escalating alerts if the failure persists.
Notification methods include email, SMS, SNMP Trap, GUI notification and custom scripts. It
is even possible to define notification thresholds in order to avoid flooding administrators with
alert notifications.
